Incident and emergency procedure

  • Access system or gender detection failures.
  • Vehicular accidents.
  • Inappropriate or illegal behaviour.
  • Infrastructure damage.
  • Lighting or electrical issues.

Contact Numbers for Incidents and Emergencies

  • Use the Pverde app to notify the administration directly of any incident:
    • Pverde App Contact Number: 673 692 043
  • Call the relevant emergency number:
    • 112
  • During administrative hours, you may also contact the Association Administration:
    • Administration Phone Number: 988383756
    • Administrative Hours: Monday to Friday, 8:00-15:00; 16:00-19:00

Immediate Safety Actions

  • Step 1: If there is a risk to life, immediately evacuate the affected area.
  • Step 2: Assist others with evacuation if safe to do so, especially those needing assistance.
  • Step 3: Proceed to the designated emergency assembly point outside the danger area.

Response

  • Security personnel and technical staff will be notified to assess and manage the incident.
  • Immediate actions will be taken based on the type and severity of the incident, which may include evacuation, urgent repairs, or involvement of security forces.

Emergency Intervention

  • Step 1: Facilitate access for emergency services to the affected area.
  • Step 2: Provide any additional information they may need, such as exact location, current situation, etc.