Rules of Use
Immediate Access and General Use
Restricted Access
- Access to the lorry area is restricted to vehicles entering directly via the PVerde mobile app, available for download on www.poligonosancibrao.com. Entry is permitted either upon arrival at the parking area or through a prior reservation made via the same app.
- Vehicle Identification
- Only lorries with number plates and credit cards registered in the system will be allowed access to the area.
Access Control
- Entry to the area is managed through automatic number plate recognition and/or the use of a personal access code, along with automatic barrier opening.
- Pedestrian access to the premises is also available.
Operating Hours
- The lorry area will be operational 24 hours a day, with no stay limit. Lorries of any type may access the premises, although entry of vehicles carrying hazardous goods is prohibited.
Immediate Access
- To gain immediate access to the lorry parking area, users must register through the PVerde mobile app, which can be downloaded from www.poligonosancibrao.com, or by scanning the QR code available at the parking entrance. This registration allows for quick and easy access upon arrival.
- The rate is €0.50 per hour, calculated based on the total time the vehicle remains in the parking area.
Required Information
To make a reservation and manage billing, the following details are required and will appear on the invoice:
- Lorry number plate
- Driver’s full name
- Address
- ID (DNI or CIF)
- Credit card setup to process payment through a secure payment gateway
Acceptance of Rules
- Upon making a reservation, users must read and expressly accept these terms of use.
Courtesy Time
- Users will have a 10-minute courtesy period to enter and exit the parking area freely in case of incident or confusion.
Advance Booking Process and Vouchers
Advance Booking
- Users also have the option to make an advance booking to guarantee access to the lorry parking area.
- The booking is managed through the PVerde mobile app, available for download at www.poligonosancibrao.com.
- With an advance booking, access is automatic when the system recognises the vehicle’s number plate.
- The booking payment is made in advance for the full reserved time. No refunds will be issued if the user decides to leave the parking area before the reservation period ends.
- Reservations can be cancelled with a 7% payment gateway management fee.
- Bookings are made in 24-hour periods.
- Once the reserved time is complete, the user must leave the parking area or make a new booking if spaces are available.
Monthly Pass
- Users can purchase a monthly pass through the PVerde mobile app, available for download at www.poligonosancibrao.com.
- Payment for this pass is made at the time of purchase via the app.
- During the validity period of the monthly pass, the lorry can enter and exit the parking area freely without additional restrictions.
- Once the monthly pass period ends, the user must leave the parking area or acquire a new monthly pass or make an advance booking to continue using the service.
Annual Pass
- Users also have the option to purchase an annual pass, managed via the PVerde app, available at www.poligonosancibrao.com.
- The cost of this pass is automatically charged on the first day of each month.
- This annual pass offers convenience and flexibility, allowing the user continuous access to the parking area without the need for monthly renewal.
- During the validity of the annual pass, the lorry will have unlimited access to enter and exit the parking area.
Rates
All rates and offers will be available through the PVerde app, which can be downloaded from the website www.poligonosancibrao.com.
Security
- CCTV: The area is monitored by CCTV 24 hours a day to ensure user safety.
- Enclosed Area: The truck area is fully enclosed and protected by an access control system to prevent unauthorized access.
- Lighting: Adequate lighting throughout the area to ensure visibility and safety at night.
- Random Night Security Patrols.
- In case of an incident or accident within the parking area, contact the security forces and report it to the parking incident phone line.
Gender Protection
This is the first truck area to implement specific gender protection measures. The safety of all individuals accessing the area is ensured, with particular attention to the protection of women in transit.
Special conditions for women
- The 016 Women’s Hotline is available on the keypad in the women’s area for activation in case of a gender violence incident.
- Availability of hygiene products in the rest area.
Available Services
- Restrooms, toilets, and showers: The area provides restrooms, toilets, and showers for users.
- Self-service washing machines: Laundry services are available, payable on-site.
- Shared bicycles: Users can use shared bicycles for transport from the truck area to the city.
- Rest area.
- Free internet access via Wi-Fi.
- Food and drink vending machines.
- Free TV.
- Cleaning service.
Rates and Payments
Hourly Rate
Payment will be automatically charged to the pre-configured credit card upon exiting the area. You can view your invoice in the app under Menu > My Tickets/Invoices.
Automatic Payment
Payment is made automatically through the payment gateway upon leaving the area.
Behavior Rules
- Respect and Behavior: Users must behave respectfully towards others and the facilities.
- User Responsibility: Users are responsible for any damage they cause to the facilities or other vehicles during their stay.
- Maximum Speed: The maximum speed within the parking lot is 10 km/h.
- Parking: Parking is only allowed in designated and reserved spaces.
- Safety: Drivers must follow all safety instructions and signage within the parking area.
Prohibited Activities
- The use of the area for illegal or dangerous activities is strictly prohibited.
- No loud noises are allowed at night to ensure rest for all users.
Waste Management
- Users are responsible for keeping the parking area clean and free of litter, disposing of waste in the provided bins, and respecting shared and private areas.
- Facility Cleaning: Regular cleaning service to keep the area tidy and safe.
Additional Conditions
Rule Changes
These rules may be modified by the parking administration at any time. Users will be notified of any changes in advance.
Administration Liability
The truck area administration is not responsible for personal belongings left in vehicles.
Technical Support and Maintenance
Regular Maintenance
Periodic inspections to ensure all facilities are in good condition.
Technical Support
Contact phone available for assistance with access and reservation issues.
Acceptance of Rules
By making a reservation and accessing the San Cibrao Industrial Estate Lorry Parking in Ourense, the user agrees to comply with all the rules and conditions described above, as well as to read and accept them.
Procedure for Towing Broken Down Vehicles
The driver of a broken-down truck must contact the emergency phone line to ensure the entry and exit roads remain clear, facilitating the arrival of a tow truck.
Contact and Assistance
- Emergency or incident phone: 673 692 043.
- Administration office: Available Monday to Friday from 8:00 am to 7:00 pm, except in July and August when the hours are from 8:00 am to 3:00 pm. +34 988 383 756
- Email: For inquiries and general support. aparcamientocamiones@poligonosancibrao.com
- For any other emergency, call 112 directly.