Vehicle removal procedure

• Improper parking or parking outside designated areas.
• Abandoned vehicles or vehicles stationary for an extended period.
• Vehicles with severe mechanical issues preventing movement.
• Vehicles involved in security incidents or accidents.
• Vehicles blocking access points, emergency exits, or other critical infrastructure.

Steps for Vehicle Removal

1. Vehicle Identification:
   • Security or parking supervision staff will identify vehicles requiring removal.
   • The specific reason for removal will be documented, including photos and a description of the issue.
2. Owner Notification:
   • Efforts will be made to identify and contact the vehicle owner via license plate and parking records.
   • The owner will be notified by phone call, text message, or email, indicating the need to remove the vehicle and providing a deadline for action.
3. Incident Recording:
   • The incident will be recorded in the parking management system, including all relevant details: vehicle identification, reason for removal, and methods of owner notification.
4. Waiting Period:
   • A reasonable time will be granted for the owner to remove the vehicle independently. This period will be at least 24 hours, except in emergencies or if the vehicle poses an immediate risk.
5. Action if No Response:
   • If the owner does not respond within the given time, removal will proceed.
   • Security or supervision staff will document the lack of compliance and arrange removal with a contracted towing company.
6. Coordination with Towing Company:
   • The towing company will be contacted to arrange vehicle removal.
   • Parking security staff will oversee the removal to ensure it is conducted safely and without additional damage.
7. Vehicle Removal:
   • The towing company will remove the vehicle and transport it to a designated location, such as a vehicle impound lot or authorised repair facility.
   • The process will comply with all applicable traffic and safety regulations.
8. Documentation and Communication:
   • The entire removal process will be documented, including the time and location where the vehicle has been moved.
   • The owner will be informed of the vehicle’s location and the steps required to retrieve it.
9. Vehicle Retrieval:
   • The owner may retrieve their vehicle from the designated impound or repair facility upon presenting relevant documentation and paying any applicable fees for removal and storage.
10. Evaluation and Continuous Improvement:
    • This procedure will be reviewed periodically to ensure effectiveness and compliance with current regulations.
    • Staff will receive regular training on correctly executing vehicle removals and effectively communicating with owners.